By the end of the program, participants will be able to Identify and avoid causes for contractual Claims and they will be able to understand the following:

* Causes of claims
* Recognize the different types of claims and how to prevent and / or deal with each type.
* Understand the different approaches to claims handling including attentive dispute resolution.
* Practice and discuss, through real case studies (Real life), all aspects of handling and resolving contractual claims.
* How to prepare claims, counter claims